IT Process Framework

Efektik bir IT yönetimi için hazırlanmış süreç ve metriklerin olduğu tablo. Bunun gibi her endüstriye özel çerçeveler için https://www.apqc.org

PCF ID Hierarchy ID Name Metrics available?
10008 7.0 Manage Information Technology Y
10563 7.1 Manage the business of information technology Y
10570 7.1.1 Develop the enterprise IT strategy Y
10603 7.1.1.1 Build strategic intelligence N
10604 7.1.1.2 Identify long-term IT needs of the enterprise in collaboration with stakeholders N
10605 7.1.1.3 Define strategic standards, guidelines, and principles N
10606 7.1.1.4 Define and establish IT architecture and development standards N
10607 7.1.1.5 Define strategic vendors for IT components N
10608 7.1.1.6 Establish IT governance organization and processes N
10609 7.1.1.7 Build strategic plan to support business objectives N
10571 7.1.2 Define the enterprise architecture N
10611 7.1.2.1 Establish the enterprise architecture definition N
10612 7.1.2.2 Confirm enterprise architecture maintenance approach N
10613 7.1.2.3 Maintain the relevance of the enterprise architecture N
10614 7.1.2.4 Act as clearinghouse for IT research and innovation N
10615 7.1.2.5 Govern the enterprise architecture N
10572 7.1.3 Manage the IT portfolio N
10616 7.1.3.1 Establish the IT portfolio N
10617 7.1.3.2 Analyze and evaluate the value of the IT portfolio for the enterprise N
10618 7.1.3.3 Provision resources in accordance with strategic priorities N
10573 7.1.4 Perform IT research and innovation N
10620 7.1.4.1 Research technologies to innovate IT services and solutions N
10621 7.1.4.2 Transition viable technologies for IT services and solutions development N
10575 7.1.5 Evaluate and communicate IT business value and performance Y
10625 7.1.5.1 Establish and monitor key performance indicators N
10626 7.1.5.2 Evaluate IT plan performance N
10627 7.1.5.3 Communicate IT value N
10564 7.2 Develop and manage IT customer relationships Y
10578 7.2.1 Develop IT services and solutions strategy Y
11244 7.2.1.1 Research IT services and solutions to address business and user requirements N
11245 7.2.1.2 Translate business and user requirements into IT services and solutions requirements N
11246 7.2.1.3 Formulate IT services and solutions strategic initiatives N
11247 7.2.1.4 Coordinate strategies with internal stakeholders to ensure alignment N
11248 7.2.1.5 Evaluate and select IT services and solutions strategic initiatives N
10579 7.2.2 Develop and manage IT service levels N
10640 7.2.2.1 Create and maintain the IT services and solutions catalog N
10641 7.2.2.2 Establish and maintain business and IT service -evel agreements N
10642 7.2.2.3 Evaluate and report service-level attainment results N
10643 7.2.2.4 Communicate business and IT service-level improvement opportunities N
10580 7.2.3 Perform demand-side management (DSM) for IT services N
10644 7.2.3.1 Analyze IT services and solutions consumption and usage N
10645 7.2.3.2 Develop and implement incentive programs that improve consumption efficiency N
10646 7.2.3.3 Develop volume/unit forecast for IT services and solutions N
10581 7.2.4 Manage IT customer satisfaction Y
10647 7.2.4.1 Capture and analyze customer satisfaction N
10648 7.2.4.2 Assess and communicate customer satisfaction patterns N
10649 7.2.4.3 Initiate improvements based on customer satisfaction patterns N
10582 7.2.5 Market IT services and solutions N
10650 7.2.5.1 Develop IT services and solutions marketing strategy N
10651 7.2.5.2 Develop and manage IT customer strategy N
10652 7.2.5.3 Manage IT services and solutions advertising and promotional campaigns N
10653 7.2.5.4 Process and track IT services and solutions orders N
11220 7.3 Develop and implement security, privacy, and data protection controls Y
11230 7.3.1 Establish information security, privacy, and data protection strategies and levels N
11231 7.3.2 Test, evaluate, and implement information security and privacy and data protection controls N
10565 7.4 Manage enterprise information Y
10583 7.4.1 Develop information and content management strategies Y
10654 7.4.1.1 Understand information and content management needs and the role of IT services for executing the business strategy N
10655 7.4.1.2 Assess the information and content management implications of new technologies N
10656 7.4.1.3 Identify and prioritize information and content management actions N
10584 7.4.2 Define the enterprise information architecture Y
10657 7.4.2.1 Define information elements, composite structure, logical relationships and constraints, taxonomy, and derivation rules N
10658 7.4.2.2 Define information access requirements N
10659 7.4.2.3 Establish data custodianship N
10660 7.4.2.4 Manage changes to content data architecture requirements N
10585 7.4.3 Manage information resources Y
10661 7.4.3.1 Define the enterprise information/data policies and standards N
10662 7.4.3.2 Develop and implement data and content administration N
10586 7.4.4 Perform enterprise data and content management Y
10663 7.4.4.1 Define sources and destinations of content data N
10664 7.4.4.2 Manage technical interfaces to users of content N
10665 7.4.4.3 Manage retention, revision, and retirement of enterprise information N
17459 7.4.4.4 Manage documents N
14016 7.4.4.4.1 Manage information archives N
10566 7.5 Develop and maintain information technology solutions Y
10587 7.5.1 Develop the IT development strategy Y
10666 7.5.1.1 Establish sourcing strategy for IT development N
10667 7.5.1.2 Define development processes, methodologies, and tools standards N
10668 7.5.1.3 Select development methodologies and tools N
10588 7.5.2 Perform IT services and solutions life cycle planning N
10669 7.5.2.1 Plan development of new requirements N
10670 7.5.2.2 Plan development of feature and functionality enhancement N
10671 7.5.2.3 Develop life cycle plan for IT services and solutions N
10589 7.5.3 Develop and maintain IT services and solutions architecture N
10672 7.5.3.1 Create IT services and solutions architecture N
10673 7.5.3.2 Revise IT services and solutions architecture N
10674 7.5.3.3 Retire IT services and solutions architecture N
10590 7.5.4 Create IT services and solutions Y
10675 7.5.4.1 Understand confirmed requirements N
10676 7.5.4.2 Design IT services and solutions N
10677 7.5.4.3 Acquire/Develop IT service/solution components N
10678 7.5.4.4 Train services and solutions resources N
10679 7.5.4.5 Test IT services/solutions N
10680 7.5.4.6 Confirm customer acceptance N
10591 7.5.5 Maintain IT services and solutions Y
10681 7.5.5.1 Understand upkeep/enhance requirements and defect analysis N
10682 7.5.5.2 Design change to existing IT service/solution N
10683 7.5.5.3 Acquire/develop changed IT service/solution component N
10684 7.5.5.4 Test IT service/solution change N
10685 7.5.5.5 Retire solutions and services N
10567 7.6 Deploy information technology solutions Y
10592 7.6.1 Develop the IT deployment strategy Y
10686 7.6.1.1 Establish IT services and solutions change policies N
10687 7.6.1.2 Define deployment process, procedures, and tools standards N
10688 7.6.1.3 Select deployment methodologies and tools N
10593 7.6.2 Plan and implement changes N
10689 7.6.2.1 Plan change deployment N
10690 7.6.2.2 Communicate changes to stakeholders N
10691 7.6.2.3 Administer change schedule N
10692 7.6.2.4 Train impacted users N
10693 7.6.2.5 Distribute and install change N
10694 7.6.2.6 Verify change N
10594 7.6.3 Plan and manage releases N
10695 7.6.3.1 Understand and coordinate release design and acceptance N
10696 7.6.3.2 Plan release rollout N
10697 7.6.3.3 Distribute and install release N
10698 7.6.3.4 Verify release N
10568 7.7 Deliver and support information technology services Y
10595 7.7.1 Develop IT services and solution delivery strategy N
10699 7.7.1.1 Establish sourcing strategy for IT delivery N
10700 7.7.1.2 Define delivery processes, procedures, and tools standards N
10701 7.7.1.3 Select delivery methodologies and tools N
10596 7.7.2 Develop IT support strategy N
10702 7.7.2.1 Establish sourcing strategy for IT support N
10703 7.7.2.2 Define IT support services N
10597 7.7.3 Manage IT infrastructure resources N
10704 7.7.3.1 Manage IT inventory and assets N
10705 7.7.3.2 Manage IT resource capacity N
10598 7.7.4 Manage IT infrastructure operations N
10706 7.7.4.1 Deliver IT services and solutions N
10707 7.7.4.2 Perform IT operations support services N
10599 7.7.5 Support IT services and solutions Y
10708 7.7.5.1 Manage availability N
10709 7.7.5.2 Manage facilities N
10710 7.7.5.3 Manage backup/recovery N
10711 7.7.5.4 Manage performance and capacity N
10712 7.7.5.5 Manage incidents N
10713 7.7.5.6 Manage problems N
10714 7.7.5.7 Manage inquiries N

K04846_banking_v610V3.xlsx

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